Remote Call Center Specialist - 24/7 Utilities & Facilities

Talentify; Tempe (AZ); Remote; USD 57,308,000 - 63,039,000; Full time

Job summary

HKA Enterprises is seeking a Remote Call Center Representative to support a 24/7 facilities, utilities, water, and sanitation customer service operation. This full-time, work-from-home role requires a dedicated home office and reliable internet, with shifts between 12:00 a.m. and 12:59 p.m.

Offer includes $20.00–$22.00 per hour depending on experience. You will handle calls, emails, chats, and tickets, documenting issues and coordinating with vendors and customers while maintaining adherence to

Qualifications

• 2-4 years of call center/customer service experience or equivalent
• Strong verbal and written communication skills
• Ability to navigate multiple databases (5-7)
• Basic to intermediate computer skills (Outlook, Word, Excel)
• Adaptability, teamwork, and professionalism

Responsibilities

• Respond to alarms, phones, emails, and chats professionally regarding facilities, water, and sanitation issues
• Research information using all available resources
• Handle and resolve customer complaints; process orders, forms, and applications
• Identify and elevate priority issues; route calls to appropriate resources
• Follow up on customer calls, including callbacks
• Enter, dispatch, and complete customer work orders via various software systems
• Record audio announcements and translate when necessary
• Recognize and document trends in customer calls; alert leadership of potential issues

Skills

Call center experience

Verbal communication

Written communication

Multi-database navigation

Basic computer skills

Problem solving

Organizational skills

Adaptability

Teamwork

Stress management

Education

High school diploma or GED

Some college coursework

Tools

Salesforce

Vonage Telephony

CMMS platforms

Job description

HKA Enterprises is seeking a Remote Call Center Representative to support a 24/7 facilities, utilities, water, and sanitation customer service operation. This full-time, work-from-home role requires a dedicated home office and reliable internet, with shifts between 12:00 a.m. and 12:59 p.m.

Offer includes $20.00–$22.00 per hour depending on experience. You will handle calls, emails, chats, and tickets, documenting issues and coordinating with vendors and customers while maintaining adherence to