Remote Advanced Support Engineer: Network & TAM

Check Point Software Technologies; Town of Texas (WI); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote opportunity

Job summary

Check Point Software Technologies seeks a highly skilled Technical Account Manager to deliver premier support to enterprise customers from a remote location in the US. You will own complex network issues, coordinate with internal teams, and ensure timely resolutions while maintaining strong customer relationships.

Required are 5-8 years in TAC/TAM-like roles, experience with enterprise-grade firewalls, and fluency in Portuguese and English.

Qualifications

• Must be fluent in Portuguese and English.
• Remote opportunity.
• 5-8 years of relevant TAC/TAM experience in account-based support models.
• Prior experience with enterprise-grade firewalls.
• Solid exposure to TCP/IP, switching, routing.
• Knowledge of TCP DUMP/Wireshark.
• Cloud platform experience (GCP/AWS/Azure) is a plus.
• Linux commands/shell scripting knowledge.
• DNS, DHCP, IPSEC knowledge.
• Understanding of AAA, Digital Certificates, Active Directory.

Responsibilities

• Provide customers with technical support through analytical skills and facilitate installations, maintenance, and education.
• Communicate with clients at engineer and management levels; work in a close-knit team.
• Occasional travel to customer sites in Latin America and abroad.
• Own customer-reported network issues and aid in fast service restoration and resolution.
• Reproduce customer issues and coordinate with internal teams for resolution.
• Manage customer expectations and ensure timely resolution of technical issues.
• Support Service Managers on high-profile escalations.
• Develop and maintain troubleshooting skills on Check Point products and related technologies.

Skills

Portuguese

English

TAC/TAM experience

Enterprise firewalls

Cloud platforms (GCP/AWS/Azure)

Linux commands

TCP/IP

DNS/DHCP/IPSEC

Communication skills

Time management

Tools

Wireshark

TCPDUMP

Job description

Check Point Software Technologies seeks a highly skilled Technical Account Manager to deliver premier support to enterprise customers from a remote location in the US. You will own complex network issues, coordinate with internal teams, and ensure timely resolutions while maintaining strong customer relationships.

Required are 5-8 years in TAC/TAM-like roles, experience with enterprise-grade firewalls, and fluency in Portuguese and English.