Advanced Technical Account Manager

Check Point Software Technologies; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Check Point Software Technologies in the United States seeks a senior Customer Success/Technical Services professional to own multi-account relationships. You will act as trusted advisor, lead service delivery, and coordinate with sales, engineering, and management to optimize customers' Check Point deployments.

You will understand customer environments, guide upgrades, perform health checks, identify opportunities, and monitor for issues while traveling up to 25% to meet client needs across

Qualifications

• Check Point experience required.
• Strong ability to prioritize work and deliver results.
• Lead and influence cross-functional teams to achieve customer outcomes.
• Excellent written and verbal communication; translate tech to business terms.
• 8+ years in IP networks, network design and security products.
• Proficient in Linux/Unix environments.
• Extensive troubleshooting experience.
• Willing to travel up to 25%.
• Eligible to work in the U.S. without sponsorship.

Responsibilities

• Build strong relationships with customers and act as trusted advisor on best use of investments.
• Serve as main point of contact for technical services delivery.
• Own accounts with leadership and customer-first focus.
• Deeply understand customer environments, pains, and business challenges.
• Advise customers with technical information, guidance, and support.
• Lead projects for new devices/features, upgrades, health checks, and optimization.
• Identify service opportunities for sales/account teams.
• Proactively monitor environments to prevent issues and assist support teams.
• Provide regular reports and communications to customer, sales, and management.
• Manage multiple projects and schedules to meet ATAM requirements.

Skills

Check Point exp

Leadership

Client relationship

Technical communication

Linux/Unix

Networking/IP

Troubleshooting

Travel 25%

Job description

Company Description

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real-world impact. You'll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We're proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you're excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Job Description

• Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment
• Become the main point of contact for technical services delivery
• Take full ownership of your accounts by providing leadership and ensuring customer's best interest takes priority
• Develop a deep understanding of customer's technical environment, primary pain points, and all business challenges
• Advise customers by providing technical information, guidance, and support
• Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work
• Identify service opportunities for the sales/account team
• Proactively monitor customer's environment to prevent major issues and assist support teams on any active problems
• Provide reports and proactive communication regularly to the customer, sales/account teams, and management
• Manage multiple projects from different customers and manage your own schedule to meet Check Point's ATAM requirements

Qualifications

• Check Point experiencerequired
• Strong ability to prioritize workand deliver results
• Strong leadership skills to portray expertise in order to influence teams across the organization to achieve desired customer outcomes
• Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
• 8+ years of experience with IP based networks, network design, and security products
• Strong TCP/IP understanding and knowledge of Network Security is preferred
• Experience with several different operating systems: including Linux and Unix- based
• Extensive troubleshooting experience required
• Experience with Check Point products preferred
• Strong VSX and Provider-1 (MDS) experience preferred
• Customer oriented and post-sales experience with direct face to face service
• Experience with providing training is an advantage
• Up to 25% travel
• Must be eligible to work in the U.S. without sponsorship from an employer now or in the future

EOE M/F/Veterans/Disabled

Additional Information

All your information will be kept confidential according to EEO guidelines.