Remote Advanced Liquid Cooling Support Engineer

Schneider Electric

Buffalo (NY)

Remote

USD 86,000 - 130,000

Full time

2 hours ago

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Benefits offered by this job

Medical benefits

Paid time off

Flexible work arrangements

401(k) with match

Job summary

Schneider Electric is seeking an Advanced - Cooling Technical Support Specialist to bring HVAC/R and liquid cooling expertise to mission-critical data center environments. You will provide advanced troubleshooting, remote guidance, and issue resolution across cross-functional teams, and participate in a 24/7 on-call rotation.

You will contribute to knowledge base improvements and service documentation. The role is remote in the United States, with travel as needed, and involves collaboration

Qualifications

Associate degree or technical training in HVAC/R or related field.
5+ years in technical support or mission-critical cooling roles.
Experience troubleshooting electrical, mechanical, and electro-mechanical systems.

Responsibilities

Serve as an advanced technical resource for mission-critical liquid cooling systems.
Own complex technical issues and escalations with deep product knowledge.
Provide remote diagnostics and issue resolution for customers and field personnel.
Analyze alarms, data, schematics, and documentation to identify root causes.
Create and improve knowledge articles, troubleshooting guides, and service bulletins.

Skills

HVAC/R expertise

Advanced troubleshooting

Electrical schematics

Remote troubleshooting

CRM experience

Communication skills

On-call rotation

Education

Associate degree

Technical training

Tools

CRM software

Job description

You will contribute to knowledge base improvements and service documentation. The role is remote in the United States, with travel as needed, and involves collaboration

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