Global Field Service Engineer — Remote & Travel Ready

ECOLAB; Austin (TX); Remote; USD 68,000 - 102,000; Full time

Benefits offered by this job

Health benefits

401(k) Retirement Plan

Paid Time Off

Professional Development

Job summary

CoolIT, an Ecolab Company, is seeking a Field Service Specialist to install, maintain, and support direct liquid cooling systems for data centers and HPC environments. You will perform on-site deployments and provide technical guidance to on-site technicians and end-users.

Candidates bring at least 5 years of service experience, journeyman certification in pipe trades, and experience with hydronic cooling systems.

Qualifications

• Minimum 5 years' experience in a Service Specialist or equivalent technical role.
• Journeyman certification in pipe trades with hydronics preferred.
• Strong knowledge of Technical Cooling System Loops including various loop configurations.
• Mission-critical environment experience is required.
• Proficient with pipe materials and joining methods: plastic fusion, Victualic piping and torquing requirements.
• MS Office (Word, Outlook, Excel); able to document work.
• Professional communication skills in English.
• Valid driver's license with clean abstract and passport for international travel.

Responsibilities

• Perform on-site and/or remote installations of CoolIT products.
• Conduct preventative and corrective maintenance on direct liquid cooling (DLC) systems.
• Read blueprints and technical drawings where required.
• Provide technical support to ASP or End-User on-site technicians.
• Offer Plumbing and HVAC consultation to internal teams.
• Develop subject matter expertise in CoolIT's product portfolio.
• Deliver training to customers, service technicians, and internal staff.
• Follow established service processes to troubleshoot and resolve issues.
• Coordinate with Authorized Service Providers for field visits.

Skills

Field service

Red Seal

Hydronics

Project workflows

MS Office

English

Driver's license

Passport

Technical cooling

Tools

NetSuite

SAP

FSM software

Job description

CoolIT, an Ecolab Company, is seeking a Field Service Specialist to install, maintain, and support direct liquid cooling systems for data centers and HPC environments. You will perform on-site deployments and provide technical guidance to on-site technicians and end-users.

Candidates bring at least 5 years of service experience, journeyman certification in pipe trades, and experience with hydronic cooling systems.