Controls Support Engineer - HVAC & Liquid Cooling

Paycom; Dayton (MN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical plan

Vision plan

Dental plan

401k matching

Job summary

Gradian is seeking a Customer Support Controls Specialist to deliver high-quality technical support for mission-critical HVAC and liquid cooling systems. You will diagnose issues, coordinate service activities, and work with cross-functional teams to improve product reliability.

Role requires technical training in HVAC or equivalent experience, comfort with remote support tools, and willingness to travel up to 20% to field sites. Join a people-first culture delivering critical cooling solutions.

Qualifications

• Experience working with electronic control systems and HVAC controls.
• Strong technical communication skills for customer-facing support.
• Comfort with remote and onsite support workflows.

Responsibilities

• Provide hands-on diagnostic support for HVAC and liquid cooling systems.
• Analyze real-time system data, trends, and alarm logs.
• Modify controls logic, setpoints, and schedules to resolve issues.
• Coordinate service activities and support onsite visits as needed.
• Assist with warranty-related service activities and root-cause investigations.

Skills

Electronic control systems experience

HVAC systems knowledge

Technical communication

Customer service orientation

Education

Technical degree or HVAC training

Tools

Microsoft Office Suite

Remote support tools

Job description

Gradian is seeking a Customer Support Controls Specialist to deliver high-quality technical support for mission-critical HVAC and liquid cooling systems. You will diagnose issues, coordinate service activities, and work with cross-functional teams to improve product reliability.

Role requires technical training in HVAC or equivalent experience, comfort with remote support tools, and willingness to travel up to 20% to field sites. Join a people-first culture delivering critical cooling solutions.