Remote Senior Liquid-Cooling Technical Support

Schneider Electric Corp; Buffalo (NY); A distancia; USD 86.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Life insurance

Benefit Bucks

Flexible work arrangements

Paid family leave

Well-being programs

Holidays and paid time off

Descripción de la vacante

Schneider Electric is seeking an Advanced - Cooling Technical Support Specialist to provide expert troubleshooting for mission-critical liquid cooling systems in data center environments. This U.S.-based remote role focuses on advanced diagnostics, root-cause analysis, and knowledge sharing across teams.

You will collaborate with Core Technical Support, Field Service, Engineering, Quality, Training, and Sales, participate in 24/7 on-call, and contribute to tutoring customers and documenting

Formación

• 5+ years of experience in technical support or mission-critical cooling environments.
• Experience troubleshooting electrical, mechanical, and electro-mechanical systems.
• Reading electrical schematics and working with single-phase and three-phase systems.
• Experience with liquid cooling, chillers, or mission-critical cooling is desirable.
• Experience supporting data centers or mission-critical environments is preferred.

Responsabilidades

• Serve as an advanced technical resource for mission-critical liquid cooling systems.
• Take ownership of complex technical issues and escalations.
• Provide remote technical guidance to customers and field personnel.
• Analyze alarms, data, schematics, and documentation to identify root causes and corrective actions.
• Collaborate across teams to resolve customer and product issues.
• Create and improve knowledge articles, troubleshooting guides, and service bulletins.
• Support technical training for customers and teams.
• Maintain expertise in new products and evolving cooling technologies.
• Participate in on-site visits when appropriate.
• Join a 24/7/365 on-call rotation for after-hours support.

Conocimientos

HVAC/R expertise

Advanced troubleshooting

Root-cause analysis

Remote collaboration

Electrical schematics reading

Technical communication

Educación

Associate degree or technical training in HVAC/R

Herramientas

CRM systems

Descripción del empleo

Schneider Electric is seeking an Advanced - Cooling Technical Support Specialist to provide expert troubleshooting for mission-critical liquid cooling systems in data center environments. This U.S.-based remote role focuses on advanced diagnostics, root-cause analysis, and knowledge sharing across teams.

You will collaborate with Core Technical Support, Field Service, Engineering, Quality, Training, and Sales, participate in 24/7 on-call, and contribute to tutoring customers and documenting