Remote Advanced Customer Experience Specialist

Superior Plus Propane; Town of Texas (WI); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Remote work environment

Flexible schedules

LYRA wellbeing platform

Career growth opportunities

Competitive compensation

Job summary

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) to serve as the frontline for complex customer interactions. You will coordinate with dispatch, field teams, and internal partners to ensure safe, reliable service while handling sensitive conversations with professionalism.

The role emphasizes cross-functional collaboration and problem solving in a dynamic environment, with opportunities for training and career growth.

Qualifications

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Skills

Problem solving

Cross-team collaboration

Advanced computer proficiency

Communication under pressure

Attention to detail

Tools

CRM systems

Job description

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) to serve as the frontline for complex customer interactions. You will coordinate with dispatch, field teams, and internal partners to ensure safe, reliable service while handling sensitive conversations with professionalism.

The role emphasizes cross-functional collaboration and problem solving in a dynamic environment, with opportunities for training and career growth.