Remote Advanced Customer Experience Specialist - Part-Time

Superior Plus Propane; United States; Remote; USD 25,000 - 31,000; Part time

Benefits offered by this job

Remote work

Annual incentive program

Job summary

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a remote US, permanent part-time role up to 30 hours per week. You will handle time-sensitive and sensitive customer interactions, coordinating with dispatch and field teams to ensure safe, reliable service.

The role emphasizes problem resolution, empathetic communication, and cross-functional collaboration across platforms, with flexible shifts based on Eastern Time.

Qualifications

• Ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration across multiple teams.
• Advanced computer proficiency and multitasking across systems.
• Ability to build rapport quickly and handle sensitive conversations.
• High adaptability, attention to detail and sound judgment.
• Legal authorization to work in the United States (no visa sponsorship).
• Spanish language skills are an asset.

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations and priorities.
• Collaborate with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust through clear, empathetic communication and effective problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Skills

Problem solving

Collaboration

Advanced computer proficiency

Rapport building

Adaptability

Attention to detail

Sound judgment

Legal work authorization (US)

Spanish language asset

Job description

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a remote US, permanent part-time role up to 30 hours per week. You will handle time-sensitive and sensitive customer interactions, coordinating with dispatch and field teams to ensure safe, reliable service.

The role emphasizes problem resolution, empathetic communication, and cross-functional collaboration across platforms, with flexible shifts based on Eastern Time.