Customer Experience Specialist – Frontline Support

UGI Corporation; Fredericksburg (VA); On-site; USD 29,000 - 33,000; Full time

Job summary

AmeriGas Propane, Inc. in Fredericksburg, VA is seeking a Customer Experience Advocate I to engage with customers and help ensure a positive journey across the service lifecycle.

You will handle inquiries, order processing, account updates, and complaint resolution in a busy contact center, using our CRM to track interactions and ensure timely follow-up.

The role emphasizes clear communication, accuracy, teamwork, and a strong customer-first attitude, with potential 24/7 operations in the future.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of customer service experience, ideally in a contact center.
• Strong written and verbal English communication.

Responsibilities

• Respond to and process customer calls promptly and professionally.
• Research records and ask questions to determine call nature.
• Communicate clearly and respectfully; confirm customer understanding.
• Resolve concerns or escalate when needed.
• Process orders, forms, payments accurately and keep logs.
• Attend staff meetings and training sessions.

Skills

Phone presence

Communication skills

Calm under pressure

Time management

English proficiency

Education

High School Diploma or Equivalent

Tools

CRM System

Computer-based tools

Job description

AmeriGas Propane, Inc. in Fredericksburg, VA is seeking a Customer Experience Advocate I to engage with customers and help ensure a positive journey across the service lifecycle.

You will handle inquiries, order processing, account updates, and complaint resolution in a busy contact center, using our CRM to track interactions and ensure timely follow-up.

The role emphasizes clear communication, accuracy, teamwork, and a strong customer-first attitude, with potential 24/7 operations in the future.