Remote Admissions & Member Support Specialist

Sana Lake Recovery Center LLC; Oregon; Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

life insurance and disability plan

Competitive 401(k) retirement plan

Paid time off & holidays

Flexible Spending Accounts

Employee Assistance Program

Job summary

Sana Lake Recovery, LLC is seeking a Contact Center Representative to be the first point of contact for individuals seeking substance use and mental health treatment services. The role handles inbound calls, outbound follow-ups, initial screenings, gathers insurance information, assists with verification of benefits, and coordinates admissions.

You will work remotely on a full-time basis, document accurately, and collaborate with Admissions, Clinical, Medical, Transportation, and other

Qualifications

• High school diploma or GED required.
• Previous customer service, call center, healthcare, behavioral health, admissions, or crisis-support experience preferred.
• Strong verbal and written communication skills.
• Ability to remain calm, compassionate, and professional during difficult or high-stress calls.
• Ability to multitask and document information accurately while speaking with callers.
• Reliable internet connection and an appropriate private workspace for remote work.
• Ability to maintain confidentiality and follow HIPAA requirements.
• No professional license is required for this position.

Responsibilities

• Providing compassionate and professional support to members and their families.
• Assessing immediate needs and identifying the appropriate level of care.
• Accurately documenting all calls, member information, and follow-up activity.
• Creating, updating, and managing opportunities in Dazos.
• Collecting insurance and demographic information.
• Coordinating admission dates, times, transportation, and arrival details.
• Communicating with Admissions, Clinical, Medical, Transportation, and other departments.
• Completing assigned follow-ups, referrals, form fills, and other Contact Center tasks.
• Following all confidentiality, HIPAA, and company policies.
• Maintaining professionalism during crisis calls and escalating safety concerns appropriately.
• Participating in team meetings, training, coaching, and quality-assurance reviews.

Skills

Strong communication

Calm under pressure

Multitask effectively

HIPAA knowledge

Remote work discipline

Careful note-taking

Education

High school diploma or GED

Tools

Dazos

CTM

KIPU

Microsoft Teams

Outlook

Excel

Job description

Sana Lake Recovery, LLC is seeking a Contact Center Representative to be the first point of contact for individuals seeking substance use and mental health treatment services. The role handles inbound calls, outbound follow-ups, initial screenings, gathers insurance information, assists with verification of benefits, and coordinates admissions.

You will work remotely on a full-time basis, document accurately, and collaborate with Admissions, Clinical, Medical, Transportation, and other