Remote Admissions Specialist: Help People Start Recovery

Briarwood Detox; United States; Hybrid; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health coverage

Dental coverage

Vision coverage

Life insurance

Generous PTO

Merit-based raises

Work from home

Fixed Wed-Sun schedule

Zusammenfassung

Briarwood Detox seeks an Admissions Coordinator to be the first voice in a person’s recovery, handling inquiries and determining admission suitability from home.

Fully remote with a fixed Wednesday-to-Sunday schedule (11am–8pm) and reliable internet; you will coordinate with clinical teams and log each touch in our systems to ensure a smooth admissions process.

This role emphasizes clear communication, patient education, and helping clients navigate benefits and next steps in treatment.

Qualifikationen

• Strong communication and customer service are essential.
• Ability to read a benefit verification and quote accurately.
• Technical confidence to troubleshoot internet/computer issues.
• Reliable high-speed internet with a backup connection.

Aufgaben

• Respond to phone and email inquiries promptly and professionally.
• Ask screening questions to gather complete clinical, medical and insurance information.
• Read a benefit verification and generate an accurate client quote.
• Coordinate with clinical and operational teams to inform admission decisions.
• Log every touch in BestNotes, Lightning Step and Pipedrive to prevent lost leads.
• Help clients who cannot be admitted find alternatives and follow up.
• Educate clients and families on programs and provide virtual tours.
• Coordinate transportation logistics when needed.

Kenntnisse

Strong communication

Customer service

Pipedrive

Lightning Step

Read benefit verification

Troubleshoot tech issues

Reliable internet backup

Tools

Pipedrive

Lightning Step

Jobbeschreibung

Briarwood Detox seeks an Admissions Coordinator to be the first voice in a person’s recovery, handling inquiries and determining admission suitability from home.

Fully remote with a fixed Wednesday-to-Sunday schedule (11am–8pm) and reliable internet; you will coordinate with clinical teams and log each touch in our systems to ensure a smooth admissions process.

This role emphasizes clear communication, patient education, and helping clients navigate benefits and next steps in treatment.