Remote Admissions Inquiry Specialist

Equip; United States; Remote; USD 25,000 - 36,000; Part time

Job summary

Equip is transforming access to eating disorder care with a fully remote admissions team. The Admissions Inquiry Representative works part-time (20 hours/week) handling inbound inquiries by phone, email, and web forms, guiding families through information and insurance discussions, and handing lead qualify to the Specialist.

This full remote role supports a fast-paced startup environment. Ideal candidates have 2+ years in call center or scheduling, strong communication, and the ability to

Qualifications

• 2+ years of experience as a call center representative, customer service representative, and/or patient scheduling.
• Experience with fast-paced, high volume inbound call management.
• Strong skills in communication and collaboration with diverse teams.
• Organized and results-driven.

Responsibilities

• Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referents.
• Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
• Collect patient information and input data points into various platforms and systems.
• Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact.
• Resolve patient requests in one call/contact or manage prolonged or complex issues with high attention to the customer experience.
• Overcome initial barriers and encourage interested families/patients to move forward with the admissions process.
• Perform other duties as assigned.

Skills

Call center experience

Customer service

Scheduling

Communication skills

Job description

Equip is transforming access to eating disorder care with a fully remote admissions team. The Admissions Inquiry Representative works part-time (20 hours/week) handling inbound inquiries by phone, email, and web forms, guiding families through information and insurance discussions, and handing lead qualify to the Specialist.

This full remote role supports a fast-paced startup environment. Ideal candidates have 2+ years in call center or scheduling, strong communication, and the ability to