Remote Admissions Inquiry Specialist

Openkrill; United States; Remote; USD 25,000 - 34,000; Part time

Benefits offered by this job

Remote work

Job summary

Equip is seeking an Admissions Inquiry Representative to manage inbound inquiries via phone, email, or other channels. The AIR will provide program information, discuss insurance and finances, and hand off interested families to the Specialist, documenting calls accordingly.

The ideal candidate has strong organization, multitasking, and customer service skills, and is comfortable in a fast-paced startup environment with evolving data systems.

Qualifications

• 2+ years of experience as a call center representative, customer service representative, and/or patient scheduling.
• Experience with fast-paced, high volume inbound call management.
• Strong skills in communication and collaboration with diverse teams.
• Organized and results-driven.
• Comfortable in a fast-paced environment, subject to rapid change and innovation.

Responsibilities

• Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referents.
• Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
• Collect patient information and input data points into various platforms and systems.
• Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact.
• Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.
• Overcome initial barriers and encourage interested families/patients to move forward with the admissions process.
• Perform other duties as assigned.

Skills

Call center experience

Customer service

Patient scheduling

Communication

Organization

Adaptability

Job description

Equip is seeking an Admissions Inquiry Representative to manage inbound inquiries via phone, email, or other channels. The AIR will provide program information, discuss insurance and finances, and hand off interested families to the Specialist, documenting calls accordingly.

The ideal candidate has strong organization, multitasking, and customer service skills, and is comfortable in a fast-paced startup environment with evolving data systems.