Admissions Inquiries Specialist — Part‑Time (Evenings)

Equip; United States; A distancia; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

Equip is a fully virtual, evidence-based eating disorder treatment program founded in 2019, delivering dedicated care teams to patients across the United States. We are seeking a part-time support specialist to handle inbound inquiries and provide program information, including insurance discussions, while coordinating data entry across systems.

This role operates 20 hours per week, primarily Monday through Friday, 4-8 PM EST, with responsibilities spanning inquiry management, scheduling, and

Formación

• 2+ years call center or customer service experience.
• Part-time 20 hours/week, Monday-Friday 4-8 PM EST.
• Strong communication, organizational, and multitasking skills.

Responsabilidades

• Manage inbound patient inquiries via phone, email, and web forms.
• Provide program information and discuss insurance and finances.
• Document calls and input data into various systems.
• Answer inquiry calls and respond quickly while routing to appropriate departments.
• Schedule patient screenings and conduct reminder calls.
• Resolve patient requests and overcome barriers to move forward.

Conocimientos

Call center

Customer service

Communication

Organizational skills

Multitasking

Descripción del empleo

Equip is a fully virtual, evidence-based eating disorder treatment program founded in 2019, delivering dedicated care teams to patients across the United States. We are seeking a part-time support specialist to handle inbound inquiries and provide program information, including insurance discussions, while coordinating data entry across systems.

This role operates 20 hours per week, primarily Monday through Friday, 4-8 PM EST, with responsibilities spanning inquiry management, scheduling, and