Admissions Inquiry Representative I (Fully Remote)

Equip; United States; Remote; USD 2,066,000 - 3,031,000; Part time

Job summary

Equip is a fully virtual, evidence-based eating disorder treatment program founded in 2019, delivering dedicated care teams to patients across the United States. We are seeking a part-time support specialist to handle inbound inquiries and provide program information, including insurance discussions, while coordinating data entry across systems.

This role operates 20 hours per week, primarily Monday through Friday, 4-8 PM EST, with responsibilities spanning inquiry management, scheduling, and

Qualifications

• 2+ years call center or customer service experience.
• Part-time 20 hours/week, Monday-Friday 4-8 PM EST.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Manage inbound patient inquiries via phone, email, and web forms.
• Provide program information and discuss insurance and finances.
• Document calls and input data into various systems.
• Answer inquiry calls and respond quickly while routing to appropriate departments.
• Schedule patient screenings and conduct reminder calls.
• Resolve patient requests and overcome barriers to move forward.

Skills

Call center

Customer service

Communication

Organizational skills

Multitasking

Job description

• Manage inbound patient inquiries via phone, email, and web forms.
• Provide program information and discuss insurance and finances.
• Document calls and input data into various systems.

Responsibilities:

• Answer inquiry calls and respond quickly while routing to appropriate departments.
• Schedule patient screenings and conduct reminder calls.
• Resolve patient requests and overcome barriers to move forward.

Qualifications:

• Part-time 20 hours/week, Monday-Friday 4-8 PM EST.
• 2+ years call center or customer service experience.
• Strong communication, organizational, and multitasking skills.

Equip

Equip is a virtual, evidence-based eating disorder treatment program providing dedicated care teams to patients. Founded in 2019, the fully virtual company is recognized for its passionate, diverse culture and has served thousands of patients.