Remote Inbound Admissions Inquiry Specialist

Equip; United States; Remote; USD 25,000 - 33,000; Part time

Job summary

Equip is seeking an Admissions Inquiry Representative I (AIR I) to manage inbound patient inquiries via phone, email, or other channels. The AIR I will share program information, discuss insurance and finances, and hand off interested families to the Specialist, documenting calls along the way.

The right candidate thrives in a fast-paced startup environment, demonstrates strong organizational skills, and is comfortable with ambiguity as our data systems evolve.

Qualifications

• 2+ years of experience as a call center representative, customer service representative, and/or patient scheduling.
• Experience with fast-paced, high-volume inbound call management.
• Excellent communication and collaboration with diverse teams.
• Able to adapt to rapid change and innovation.

Responsibilities

• Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referrents.
• Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
• Collect patient information and input data points into various platforms and systems.
• Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact.
• Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.
• Overcome initial barriers and encourage interested families/patients to move forward with the admissions process.
• Perform other duties as assigned.

Skills

Call center experience

Customer service

Communication skills

Collaboration

Job description

Equip is seeking an Admissions Inquiry Representative I (AIR I) to manage inbound patient inquiries via phone, email, or other channels. The AIR I will share program information, discuss insurance and finances, and hand off interested families to the Specialist, documenting calls along the way.

The right candidate thrives in a fast-paced startup environment, demonstrates strong organizational skills, and is comfortable with ambiguity as our data systems evolve.