Remote Administrative Technician III - Customer Support

Oklahoma Human Services; United States; Remote; USD 31,000 - 38,000; Full time

Job summary

Oklahoma Department of Human Services in Oklahoma City seeks an Administrative Technician III E16C to support customer inquiries and manage EBT-related questions. This full-time role emphasizes high-quality service, data entry, and confidentiality.

The position offers an annual salary of $34,999.65 plus full state employee benefits, with occasional travel and a Monday–Friday 8:00 AM–5:30 PM schedule. Bilingual applicants may receive preference.

Qualifications

• 24 months of clerical office experience or an equivalent combination of education and experience

Responsibilities

• This position is a full-time virtual setting.
• Answer incoming calls to assist customers with inquiries; entering and retrieving client information as needed.
• Answer incoming calls to assist customers with questions, inquiries, and trouble-shooting issues pertaining to Electronic Benefit Card (EBT) for SNAP and Childcare.
• Ability to triage calls and transfer to appropriate program area as needed.
• Provide a high level of customer service to both internal and external, ensuring inquiries and concerns are handled professionally and in a timely manner.
• Demonstrate the ability to handle difficult situations with respect and courtesy.
• Participate in individual and staff conferences.
• Must attend all mandatory trainings associated with the position.
• Have the ability to multi-task, write, present, and interpret information in a clear, concise, and organized manner.
• Maintain compliance with Adult and Family Services business processes, policies, and standards.
• Performing various backup duties as required.
• Preference may be given to applicants who are bilingual.

Skills

Clerical experience

Job description

Oklahoma Department of Human Services in Oklahoma City seeks an Administrative Technician III E16C to support customer inquiries and manage EBT-related questions. This full-time role emphasizes high-quality service, data entry, and confidentiality.

The position offers an annual salary of $34,999.65 plus full state employee benefits, with occasional travel and a Monday–Friday 8:00 AM–5:30 PM schedule. Bilingual applicants may receive preference.