Administrative Technician III

Oklahoma Human Services; United States; Remote; USD 31,000 - 38,000; Full time

Job summary

Oklahoma Department of Human Services in Oklahoma City seeks an Administrative Technician III E16C to support customer inquiries and manage EBT-related questions. This full-time role emphasizes high-quality service, data entry, and confidentiality.

The position offers an annual salary of $34,999.65 plus full state employee benefits, with occasional travel and a Monday–Friday 8:00 AM–5:30 PM schedule. Bilingual applicants may receive preference.

Qualifications

• 24 months of clerical office experience or an equivalent combination of education and experience

Responsibilities

• This position is a full-time virtual setting.
• Answer incoming calls to assist customers with inquiries; entering and retrieving client information as needed.
• Answer incoming calls to assist customers with questions, inquiries, and trouble-shooting issues pertaining to Electronic Benefit Card (EBT) for SNAP and Childcare.
• Ability to triage calls and transfer to appropriate program area as needed.
• Provide a high level of customer service to both internal and external, ensuring inquiries and concerns are handled professionally and in a timely manner.
• Demonstrate the ability to handle difficult situations with respect and courtesy.
• Participate in individual and staff conferences.
• Must attend all mandatory trainings associated with the position.
• Have the ability to multi-task, write, present, and interpret information in a clear, concise, and organized manner.
• Maintain compliance with Adult and Family Services business processes, policies, and standards.
• Performing various backup duties as required.
• Preference may be given to applicants who are bilingual.

Skills

Clerical experience

Job description

Administrative Technician III E16C

This position is located in Oklahoma City, Oklahoma.

Annual Salary: $34,999.65 plus full state employee benefits

The job related travel is occasional. -Must possess a valid driver's license and must maintain required car insurance.

Days worked will be Monday through Friday, with 8hr shifts between 8:00 AM - 5:30 PM.

Minimum Qualifications:

• Requirements at this level consist of 24months of clerical office experience; or an equivalent combination of education and experience

Job Responsibilities:

• This position is a full-time virtual setting.
• Answer incoming calls to assist customers with inquiries; answering general questions, entering and retrieving client information as needed.
• Answer incoming phone calls to assist customers with questions, inquiries, and trouble-shooting issues pertaining to Electronic Benefit Card (EBT) for SNAP and Childcare.
• Ability to triage calls and transfer to appropriate program area as needed.
• Provide a high level of customer service to both internal and external, ensuring that inquiries
  and concerns are handled professionally and in a timely manner.
• Demonstrate the ability to handle difficult situations with respect and courtesy.
• Participate in individual and staff conferences.
• Must attend all mandatory trainings associated with the position.
• Have the ability to multi-task, write, present, and interpret information in a clear, concise, and organized manner.
• Maintain compliance with Adult and Family Services business processes, policies, and standards.
• Performing various backup duties as required.
  

* Preference may be given to applicants who are bilingual.

________________________

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service.

Announcement #:26-JD252

83004144/JR