Remote Administrative Technician III - EBT & Customer Support

Oklahoma Department Of Human Services; Oklahoma City (OK); Presencial; USD 32.000 - 39.000; Jornada completa

Descripción de la vacante

Oklahoma Department Of Human Services in Oklahoma City, OK is seeking an Administrative Technician III E16C to provide high-quality clerical support in a full-time, on-site role.

The position offers an annual salary of $34,999.65 with full state employee benefits; duties include handling calls, entering and retrieving client information, and supporting Adult and Family Services processes. Bilingual applicants may receive preference.

Formación

• 24 months of clerical office experience; or an equivalent combination of education and experience.

Responsabilidades

• This position is a full-time virtual setting.
• Answer incoming calls to assist customers with inquiries; answering general questions, entering and retrieving client information as needed.
• Answer incoming phone calls to assist customers with questions, inquiries, and trouble-shooting issues pertaining to Electronic Benefit Card (EBT) for SNAP and Childcare.
• Ability to triage calls and transfer to appropriate program area as needed.
• Provide a high level of customer service to both internal and external, ensuring that inquiries and concerns are handled professionally and in a timely manner.
• Demonstrate the ability to handle difficult situations with respect and courtesy.
• Participate in individual and staff conferences.
• Must attend all mandatory trainings associated with the position.
• Have the ability to multi-task, write, present, and interpret information in a clear, concise, and organized manner.
• Maintain compliance with Adult and Family Services business processes, policies, and standards.
• Performing various backup duties as required.

Conocimientos

Clerical experience

Descripción del empleo

Oklahoma Department Of Human Services in Oklahoma City, OK is seeking an Administrative Technician III E16C to provide high-quality clerical support in a full-time, on-site role.

The position offers an annual salary of $34,999.65 with full state employee benefits; duties include handling calls, entering and retrieving client information, and supporting Adult and Family Services processes. Bilingual applicants may receive preference.