Remote Administrative Support — Student Services

Academyart; United States; Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401k options

Paid vacation

Tuition-free course

Job summary

Academy of Art University is seeking a remote Student Services Assistant to support undergrad and grad inquiries by phone and email. You will assist advising, registration, and general reception tasks with a focus on courteous, efficient service.

The role requires 1–2 years in customer service or administrative support, strong communication skills, and the ability to work independently in a deadline-driven environment. Hours are 9:00 am to 6:00 pm PST, Monday through Friday.

Qualifications

• 1–2 years in a customer service or administrative support role.
• Warm, approachable and proactive customer service.
• Excellent written and telephone communication skills.
• Excellent time management and organizational skills.
• Able to thrive in a dynamic and deadline-driven environment.

Responsibilities

• Greet students, staff, and guests professionally with excellent customer service.
• Answer calls and emails with business-professional etiquette; take accurate messages.
• Direct correspondence and route to appropriate addressees; liaison to internal teams.
• Schedule appointments and screen calls for advisors and managers.
• Assist with student self-service inquiries and login/navigation issues.
• Manage workflow for the student services department and track schedules.
• Assist with data entry for registrations and course updates.
• Update student records: address, contact info, graduation terms, program changes.

Skills

Customer service

Administrative support

Written communication

Telephone etiquette

Time management

Organizational skills

Independent work

Job description

Academy of Art University is seeking a remote Student Services Assistant to support undergrad and grad inquiries by phone and email. You will assist advising, registration, and general reception tasks with a focus on courteous, efficient service.

The role requires 1–2 years in customer service or administrative support, strong communication skills, and the ability to work independently in a deadline-driven environment. Hours are 9:00 am to 6:00 pm PST, Monday through Friday.