Remote Administrative Assistant — Evening Admissions Support

Pyramid Healthcare Inc; Altoona, Northern (PA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Pyramid Healthcare Inc. is seeking an Administrative Assistant for a remote 2nd shift (Tuesday-Saturday) to support the Altoona Corporate Facility Administration.

The role handles calls, emails, and program information, while maintaining confidentiality and coordinating with multiple departments. Applicants should have experience in administrative functions and in behavioral healthcare, with strong communication and data-entry skills.

Qualifications

• Experience in administrative functions preferred.
• Experience within behavioral healthcare field preferred.

Responsibilities

• Answer incoming calls, emails, and inquiries from families, referral sources, and stakeholders in a professional, compassionate manner.
• Provide general program information, clarify next steps in the admissions or referral process, and answer questions as appropriate.
• Review client records to confirm information (e.g., admission status, appointment times, assigned clinician, discharge plans) when authorized.
• If unable to answer a question directly, identify and connect the caller with the appropriate department or staff member.
• When necessary, gather accurate information and ensure a timely follow-up call or email with the requested details.
• Maintain a calm, empathetic, and solutions-focused demeanor, especially in emotionally charged conversations.
• Document all calls, messages, and follow-ups in the electronic health record (EHR) or customer management system.
• Ensure accurate logging of contact information, call outcomes, and follow-up actions.
• Coordinate with internal departments (admissions, clinical, medical, billing, etc.) to ensure consistent communication across the organization.
• Maintain updated knowledge of programs, services, and points of contact across all service lines.
• Must exercise discretion and maintain confidentiality with regard to all company information.
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.

Skills

Verbal and written communication

Data entry

Attention to detail

Job description

Pyramid Healthcare Inc. is seeking an Administrative Assistant for a remote 2nd shift (Tuesday-Saturday) to support the Altoona Corporate Facility Administration.

The role handles calls, emails, and program information, while maintaining confidentiality and coordinating with multiple departments. Applicants should have experience in administrative functions and in behavioral healthcare, with strong communication and data-entry skills.