Remote Administrative Assistant – Behavioral Health

Pyramid Healthcare; New York (NY); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Tuition Reimbursement

Paid Time Off

Employee Recognition Programs

Referral Bonus opportunities

Job summary

Pyramid Healthcare is seeking a Remote Administrative Assistant to support admissions, referrals, and family inquiries. You will respond to calls and emails, verify client information, and document interactions in the EHR.

You will coordinate with admissions, clinical, medical, and billing teams, maintain confidentiality, and ensure timely follow-up while providing compassionate, professional service.

Qualifications

• High School diploma required; Bachelor’s degree preferred.
• Experience in administrative functions preferred.
• Experience within the behavioral healthcare field preferred.

Responsibilities

• Answer incoming phone calls, emails, and inquiries from families, referral sources, and stakeholders.
• Provide general program information and clarify next steps in admissions or referrals.
• Review client records to confirm information and log outcomes in systems.
• Coordinate with internal departments to ensure consistent communication.
• Maintain confidentiality and document all interactions in the EHR or CRM.
• Complete trainings and support other duties as assigned.

Skills

Verbal and written communication

Data entry

Attention to detail

Confidentiality

Customer service

Education

High School diploma

Bachelor’s degree

Tools

EHR

CRM

Job description

Pyramid Healthcare is seeking a Remote Administrative Assistant to support admissions, referrals, and family inquiries. You will respond to calls and emails, verify client information, and document interactions in the EHR.

You will coordinate with admissions, clinical, medical, and billing teams, maintain confidentiality, and ensure timely follow-up while providing compassionate, professional service.