Remote Accounting & Payments Technical Support Specialist

Xplor Technologies; United States; Remote; USD 85,000 - 115,000; Full time

Job summary

Xplor Technologies’ Clubessential unit in Golf & club seeks a Technical Support Specialist II, Accounting to support accounting workflows, CE Payments, billing, and reporting. You’ll own cases through resolution, investigate discrepancies, and escalate when needed, protecting client experience.

The role emphasizes tracing transactions, de-escalating frustrated clients, and collaborating with cross-functional teams while guiding customers through accounting functionality.

Qualifications

• Strong knowledge of accounting and financial workflows.

Responsibilities

• Own Accounting and CE Payments cases from initial investigation through resolution or escalation.

Skills

Accounting workflows

SaaS troubleshooting

Case ownership

Analytical thinking

Communication skills

Escalation management

Education

Bachelor’s degree in Accounting, Finance, Business Administration

Tools

Salesforce Service Cloud

Zendesk

Job description

Xplor Technologies’ Clubessential unit in Golf & club seeks a Technical Support Specialist II, Accounting to support accounting workflows, CE Payments, billing, and reporting. You’ll own cases through resolution, investigate discrepancies, and escalate when needed, protecting client experience.

The role emphasizes tracing transactions, de-escalating frustrated clients, and collaborating with cross-functional teams while guiding customers through accounting functionality.