Remote Account Resolution Specialist (WA/OR)

peakcreditunion; United States; Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Vacation leave

Sick leave

Job summary

Peak Credit Union is seeking an Account Resolution Specialist for a remote role open to Washington and Oregon residents. The role focuses on protecting assets, establishing payment plans, and collecting loan payments while maintaining member relationships.

Candidates should have at least 1 year in customer service or collections and be comfortable working in a fast-paced environment with guidelines and policies. Remote opportunity within WA/OR.

Qualifications

• Minimum one year experience in customer service or collection experience.
• Familiarity with credit union policies and collection procedures.

Responsibilities

• Manage high volume member calls regarding delinquent accounts and set up payment plans.
• Contact members about past due accounts via phone, email and mail to obtain payments.
• Assist with recovery and repossession processes and update loan accounts.

Skills

Customer service

Collections experience

Delinquency handling

Communication skills

Tools

Symitar

Temenos

Job description

Peak Credit Union is seeking an Account Resolution Specialist for a remote role open to Washington and Oregon residents. The role focuses on protecting assets, establishing payment plans, and collecting loan payments while maintaining member relationships.

Candidates should have at least 1 year in customer service or collections and be comfortable working in a fast-paced environment with guidelines and policies. Remote opportunity within WA/OR.