Account Resolution Specialist

peakcreditunion; United States; Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Vacation leave

Sick leave

Job summary

Peak Credit Union is seeking an Account Resolution Specialist for a remote role open to Washington and Oregon residents. The role focuses on protecting assets, establishing payment plans, and collecting loan payments while maintaining member relationships.

Candidates should have at least 1 year in customer service or collections and be comfortable working in a fast-paced environment with guidelines and policies. Remote opportunity within WA/OR.

Qualifications

• Minimum one year experience in customer service or collection experience.
• Familiarity with credit union policies and collection procedures.

Responsibilities

• Manage high volume member calls regarding delinquent accounts and set up payment plans.
• Contact members about past due accounts via phone, email and mail to obtain payments.
• Assist with recovery and repossession processes and update loan accounts.

Skills

Customer service

Collections experience

Delinquency handling

Communication skills

Tools

Symitar

Temenos

Job description

To maintain a strong connection with our members and local communities and better understand their unique needs , we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience !

Job Overview

Our Account Solutions Department is currently looking for a full-time Account Resolution Specialist. This position performs all duties related to protecting and preserving credit union assets and relationships by establishing payment plans, collecting loan payments, recovering collateral, and recommending accounts for charge off.

Where You Will Work

Remote role open to candidates residing in Washington (WA) or Oregon (OR). ( Branches )

Pay Range

The target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $18.69 - 28.04.

What You'll Do

• Manages a high volume of outbound and incoming member calls regarding delinquent and overdrawn accounts. Makes payment arrangements within policy and procedure guidelines.
• Contacts members with past due accounts, loans, and Visa's via phone, email and mail to discuss outstanding balances and payments, sets up repayment schedules, and obtain payment from members.
• Utilizes knowledge of Bankruptcy, collateral protection insurance (CPI), credit reporting, GAP, mechanical breakdown insurance (MBI), debt protection, repossessions, account/loan maintenance, deceased member accounts, straw loans, and automated clearing house (ACH) setup to work with members effectively.
• Completes complex tasks associated with the collection and closure of delinquent accounts, reviews and prepares negative shares report for charge-off. Follows-up on recovery and continued collection efforts of charged off accounts by phone and mail. Reviews and unlocks dormant accounts as needed.
• Manages a queue of delinquent accounts and makes recommendations of accounts for repossession or for charge off.
• Prepares files for recovery of collateral and submits files to management for voluntary or involuntary repossession approval.
• Provides guidance to teammates and branch staff as needed. Assists with training new department staff.
• Waives fees on accounts within authorization level.
• Reviews internal processes and provides recommendations for improvements to increase efficiencies within the department to better serve members and the credit union.
• All other duties as assigned.

When You'll Be Working

Monday - Friday: 9:00am - 6:00pm and rotating Saturdays: 9:30am - 2:00pm. Full-time 40 Hours a week.

Qualifications

• Minimum one (1) year experience in customer service or collection experience required.

What You'll Bring

• Knowledge of federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility.
• Knowledge of functional relationship between branches and the loan department.
• Knowledge of legal proceedings applicable to collection, repossession, foreclosure, liens, and bankruptcy.
• Knowledge of the Symitar and Temenos systems are preferred.
• Actively learn by understanding the implications of new and existing information for current and future problem solving and decision-making.
• Establish and maintain effective working relationships with area Vice Presidents, Directors, Branch Managers, and employees.
• Work with computer-based collection-tracking system.
• Analyze and evaluate situations that affect the loan assets of the credit union.
• Work extended hours as required or requested by management to complete assigned projects, maintain appropriate staffing levels to provide service levels for member facing jobs or to ensure safety requirements are met.

Total Rewards

• Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.
• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
• Full-Time Regular hired employees also receive 11 paid