Account Resolution Specialist (Fully Remote)

Peak Credit Union; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401k with employer contributions

HSA with employer contributions

Flexible spending accounts

Paid vacation (8 hours per month)

11 paid holidays

Self-care and volunteer time

Job summary

Peak Credit Union is seeking a full-time Collections Specialist to protect assets by collecting loan payments and recovering collateral. You will manage delinquent accounts and recommend actions such as charge-offs, while complying with federal, state, and local laws.

In this role you will make outbound and inbound calls to members, discuss past-due accounts, and set up repayment plans. You may help train new staff and contribute to process improvements in a collaborative environment.

Qualifications

• Minimum one year of customer service or collection experience required.
• Knowledge of federal, state, and local laws related to collections and repossession.
• Familiarity with Symitar and Temenos systems is preferred.

Responsibilities

• Make outbound and inbound calls to members to discuss past due accounts and set up repayment plans.
• Use knowledge of bankruptcy, repossession, and legal proceedings to resolve complex situations.
• Assist in training new staff and recommend process improvements.
• This full-time role focuses on protecting credit union assets by collecting loan payments and recovering collateral.
• The position involves managing delinquent accounts and recommending actions such as charge-offs.

Skills

Customer service

Collections experience

Negotiation

Communication

Tools

Symitar

Temenos

Job description

• This full-time role focuses on protecting credit union assets by collecting loan payments and recovering collateral.
• The position involves managing delinquent accounts and recommending actions such as charge-offs.

What You'll Do:

• Make outbound and inbound calls to members to discuss past due accounts and set up repayment plans.
• Use knowledge of bankruptcy, repossession, and legal proceedings to resolve complex situations.
• Assist in training new staff and recommend process improvements.

Qualifications:

• Minimum one year of customer service or collection experience required.
• Knowledge of federal, state, and local laws related to collections and repossession.
• Familiarity with Symitar and Temenos systems is preferred.

Total Rewards:

• Comprehensive benefits including medical, dental, vision, and life insurance.
• 401k plan, health savings account with employer contributions, and flexible spending accounts.
• Paid vacation (8 hours per month), 11 paid holidays, and additional self-care and volunteer time.

Peak Credit Union

Peak Credit Union is a member-focused financial institution serving local communities in Oregon and Washington. It offers a range of financial services and emphasizes community connection and member satisfaction.