Remote Account Resolution & Recovery Specialist

Peak Credit Union; United States; Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Full benefits package

401(k) plan

Paid holidays & time off

Job summary

Peak Credit Union is seeking a full-time Account Resolution Specialist for a remote role, open to residents of Washington or Oregon. You will manage delinquent accounts, negotiate payment plans, and guide members through repayment options while leveraging knowledge of CPI, bankruptcy, and credit reporting.

The position offers incentives and a comprehensive benefits package after hire. The role requires at least one year in customer service or collections, with typical 9:00am–6:00pm hours on

Qualifications

• Minimum one (1) year experience in customer service or collection experience required.

Responsibilities

• Manages a high volume of outbound and incoming member calls regarding delinquent and overdrawn accounts. Makes payment arrangements within policy and procedure guidelines.
• Contacts members with past due accounts, loans, and Visa's via phone, email and mail to discuss outstanding balances and payments, sets up repayment schedules, and obtain payment from members.
• Utilizes knowledge of Bankruptcy, collateral protection insurance (CPI), credit reporting, GAP, mechanical breakdown insurance (MBI), debt protection, repossessions, account/loan maintenance, deceased member accounts, straw loans, and automated clearing house (ACH) setup to work with members effectively.
• Completes complex tasks associated with the collection and closure of delinquent accounts, reviews and prepares negative shares report for charge-off. Follows-up on recovery and continued collection efforts of charged off accounts by phone and mail. Reviews and unlocks dormant accounts as needed.
• Manages a queue of delinquent accounts and makes recommendations of accounts for repossession or for charge off.
• Prepares files for recovery of collateral and submits files to management for voluntary or involuntary repossession approval.
• Provides guidance to teammates and branch staff as needed. Assists with training new department staff.
• Waives fees on accounts within authorization level.
• Reviews internal processes and provides recommendations for improvements to increase efficiencies within the department to better serve members and the credit union.
• All other duties as assigned.

Job description

Peak Credit Union is seeking a full-time Account Resolution Specialist for a remote role, open to residents of Washington or Oregon. You will manage delinquent accounts, negotiate payment plans, and guide members through repayment options while leveraging knowledge of CPI, bankruptcy, and credit reporting.

The position offers incentives and a comprehensive benefits package after hire. The role requires at least one year in customer service or collections, with typical 9:00am–6:00pm hours on