Remote Account Manager, Verification Services

Compliance Holdings; Florida; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Savings Account

Flexible Spending Account

Employee Assistance Program

Company-paid Life and Disability

Job summary

Lumalight is seeking an Account Manager for Verification Services to oversee client relationships, coordinate resources, and ensure high-quality deliverables from kickoff to completion. This role is remote within the continental United States and collaborates with the Operations and Data teams.

The position requires 1–3 years in client services or account management, proficiency with Microsoft Office and video conferencing, and strong organizational skills.

Qualifications

• Education: High School Diploma, College preferred.
• 1–3 years of experience in client services, account management, project coordination, customer support, or related field.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing.
• Required software: ability to deliver exceptional service to clients with complex needs while managing multiple priorities.
• Superior problem-solving, time management and organizational skills.
• Demonstrated relationship-building with clients through the audit process.

Responsibilities

• Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards are achieved.
• Gather, review, and process onboarding and implementation materials to support project delivery.
• Serve as the primary liaison between clients and Lumelight, understanding goals and expectations.
• Communicate status updates and deliver project reports to clients and reps.
• Partner with the Data Team to ensure accurate data collection and timely deliverables.
• Collaborate with cross-functional teams throughout the audit process for alignment and outcomes.
• Monitor progress, identify risks, and communicate solutions to maintain success.
• Ensure all deliverables are accurate and meet quality standards.
• Maintain detailed project documentation and client records.
• Support continuous improvement initiatives to enhance client experience and efficiency.
• Perform other duties and special projects as assigned.

Skills

Client relationships

Project coordination

Microsoft Office

Video conferencing

Education

High School Diploma

College preferred

Job description

Lumalight is seeking an Account Manager for Verification Services to oversee client relationships, coordinate resources, and ensure high-quality deliverables from kickoff to completion. This role is remote within the continental United States and collaborates with the Operations and Data teams.

The position requires 1–3 years in client services or account management, proficiency with Microsoft Office and video conferencing, and strong organizational skills.