Remote Account Manager, Verification Services

Compliance Holdings; Maryland; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Life & disability insurance

Paid time off

Job summary

Lumelight, LLC is seeking an Account Manager, Verification Services, to build and manage client relationships, coordinate resources, and ensure timely, high-quality deliverables from kickoff through completion. This role is remote within the continental United States.

You will collaborate with Operations and Data teams, plan projects, gather onboarding materials, communicate status updates, and drive process improvements to enhance client experience and efficiency.

Qualifications

• High School Diploma; college degree preferred.
• 1–3 years in client services, account management, or project coordination.
• Proficiency with Microsoft Office and video conferencing.
• Experience in health benefits or professional services preferred but not required.

Responsibilities

• Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards are consistently achieved.
• Gather, review, and process all required client onboarding and implementation materials to support successful project execution and delivery.
• Serve as the primary liaison between clients and Lumelight, building strong relationships through a clear understanding of client goals, business needs, and expectations.
• Communicate effectively with clients and their representatives by facilitating meetings, responding to inquiries, providing status updates, and delivering project reports.
• Partner closely with the Data Team to ensure accurate data collection, analysis, and timely completion of client deliverables.
• Collaborate with cross-functional teams throughout the audit process to ensure alignment, transparency, and successful project outcomes.
• Monitor project progress, identify risks or potential issues, and proactively communicate solutions to maintain project success.
• Ensure all client deliverables are accurate, complete, and meet established quality and service standards.
• Maintain detailed project documentation, client records, and communication logs in accordance with company processes and procedures.
• Support continuous improvement initiatives by identifying opportunities to enhance client experience, operational efficiency, and team effectiveness.
• Perform other duties and special projects as assigned.

Skills

Client relations

Project coordination

Time management

Communication

Analytical thinking

Problem solving

Education

High School Diploma

College degree preferred

Tools

MS Office

Teams

Job description

Lumelight, LLC is seeking an Account Manager, Verification Services, to build and manage client relationships, coordinate resources, and ensure timely, high-quality deliverables from kickoff through completion. This role is remote within the continental United States.

You will collaborate with Operations and Data teams, plan projects, gather onboarding materials, communicate status updates, and drive process improvements to enhance client experience and efficiency.