Remote Account Manager, Verification Services

Compliance Holdings; Butlerville (IN); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Savings and Flexible Spending

Employee Assistance Program

Company-paid Life and Disability

Job summary

Lumelight is seeking an Account Manager, Verification Services to manage client relationships, oversee projects, and ensure high-quality deliverables from kickoff to completion. This remote role within the continental United States emphasizes strong communication with clients and internal teams to meet timelines and expectations.

You will coordinate onboarding materials, collaborate with the Data Team, and provide regular status updates while managing multiple priorities in a fast-paced

Qualifications

• Experience in client services, account management, project coordination, customer support, or a related field.
• Health benefits, insurance, healthcare, or professional services experience preferred but not required.
• Proficiency with Microsoft Office and video conferencing.
• Demonstrated ability to deliver exceptional service to clients with complex needs while managing multiple priorities.
• Strong problem-solving and prioritization in a fast-paced environment.

Responsibilities

• Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards are met.
• Gather, review, and process onboarding and implementation materials to support project execution and delivery.
• Serve as the primary liaison between clients and Lumelight, understanding goals, needs, and expectations.
• Communicate with clients through meetings, inquiries, status updates, and project reports.
• Collaborate with the Data Team to ensure accurate data collection and timely deliverables.
• Work with cross-functional teams throughout the audit process to ensure alignment and transparency.
• Monitor progress, identify risks, and communicate solutions to maintain project success.
• Ensure all deliverables are accurate and meet quality standards.
• Maintain detailed project documentation and client records per company procedures.
• Support continuous improvement to enhance client experience and operational efficiency.
• Perform other duties and special projects as assigned.

Skills

Customer service

Relationship building

Time management

Organizational skills

Problem solving

Education

High School Diploma

College preferred

Tools

Microsoft Office Suite

Job description

Lumelight is seeking an Account Manager, Verification Services to manage client relationships, oversee projects, and ensure high-quality deliverables from kickoff to completion. This remote role within the continental United States emphasizes strong communication with clients and internal teams to meet timelines and expectations.

You will coordinate onboarding materials, collaborate with the Data Team, and provide regular status updates while managing multiple priorities in a fast-paced