Account Manager - Student Success

Lumivero; Denver (CO); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Fully remote in USA

Monthly tech stipend for home office

Travel to conferences/events

Visa sponsorship not available

Job summary

Lumivero is seeking a driven Account Manager to join our Student Success team, supporting institutions using Tevera, Sonia, and Experiential Learning Cloud (ELC). You’ll manage relationships, lead renewals, drive upsell opportunities, and guide customers through migrations and contract conversions to ensure long-term value and partnership success.

You’ll serve as the primary commercial contact for your portfolio, ensuring institutions are well-supported, satisfied, and positioned for continued

Qualifications

• 3+ years in Account Management, Customer Success, or SaaS Sales.
• Demonstrated success managing renewals and upsells.
• Experience managing customer transitions, platform migrations, or contract conversions is strongly preferred.
• Strong communication, negotiation, and stakeholder engagement skills.
• Experience using Salesforce and related sales or customer tools.

Responsibilities

• Serve as the strategic partner for a portfolio of higher education customers using ELC and Sonia.
• Own the customer-facing relationship for migrations and conversions, coordinating timelines with Implementation and Support.
• Own the full renewal process, including forecasting, negotiation, and closing multiyear contracts.
• Maintain accurate renewal, upsell, migration, and conversion forecasts in Salesforce and monitor account health.

Skills

Account Management

Customer Success

SaaS Sales

Renewals

Upsell

Salesforce

Tools

Salesforce

Job description

Account Manager - Student Success

This role is fully remote in the USA.

The Role

Lumivero is seeking a driven and customer-focused Account Manager to join our Student Success team, supporting institutions that use Tevera, Sonia, and Experiential Learning Cloud (ELC). In this role, you will manage customer relationships, lead contract renewals, drive upsell opportunities, and guide customers through platform migrations and contract conversions to ensure long-term value and partnership success.

You’ll serve as the primary commercial point of contact for your assigned portfolio, ensuring institutions are well-supported, satisfied, and positioned for continued success with Lumivero, including through platform and contract transitions.

What You’ll Do

Customer Relationship Management

• Serve as the strategic partner for a portfolio of higher education customers using ELC and Sonia
• Build strong, trusted relationships with academic, administrative, and procurement stakeholders
• Engage proactively to ensure satisfaction, platform adoption, and value realization

Migrations & Conversion

• Own the customer-facing relationship for accounts migrating from Sonia to ELC, coordinating timelines and expectations alongside Implementation and Support
• Convert existing customers on Lumivero's legacy ELC contract structure to a subscription-based agreement, structuring commercial terms that support a smooth transition
• Identify migration and conversion risk (customer hesitation, pricing pushback, timeline conflicts) and escalation or resolve proactively to protect retention
• Partner with Solutions Engineering and product teams to relay customer feedback on migration and conversion friction points

Renewals & Upsell

• Own the full renewal process, including forecasting, negotiation, and closing multiyear contracts
• Identify and close upsell opportunities (e.g., increased user counts, additional licenses, premium features, contract conversion) within the same program
• Collaborate with Customer Service and Support to align solutions with institutional goals

Forecasting & Strategy

• Maintain accurate renewal, upsell, migration, and conversion forecasts in Salesforce
• Monitor account health and proactively mitigate churn risk, including risk tied to platform and contract transitions
• Share customer insights and feedback with internal teams to help inform product strategy and customer experience

Required Skills & Experience

• 3+ years in Account Management, Customer Success, or SaaS Sales
• Demonstrated success managing renewals and upsells
• Experience managing customer transitions, platform migrations, or contract conversions is strongly preferred
• Strong communication, negotiation, and stakeholder engagement skills
• Ability to manage multiple priorities and work cross-functionally in a fast-paced environment
• Experience using Salesforce and related sales or customer tools

Preferred Experience

• Knowledge of experiential learning or accreditation-based academic programs
• Familiarity with higher education sales or customer relationships
• Experience with Tevera, Sonia, Watermark EdTech platforms is a plus
• Experience leading or supporting SaaS platform migrations or contract restructuring/conversion initiatives

The Essentials

• Fully remote in the USA. We provide all necessary equipment and a monthly tech stipend for your home office
• A global team with local connections. Work with talented Lumiverians worldwide
• Some travel to conferences, events, and team onsites
• Visa sponsorship is not available for this role. Lumivero participates in E-Verify. All offers are contingent upon successful confirmation of employment eligibility

Compensation + Benefits

• Base salary is $75,000 - $85,000 with competitive variable compensation. Full compensation information will be shared with finalists
• Benefits package including generous company contribution for major medical, dental, and vision insurance with HSA and FSA options available
• Additional coverage including long and short-term disability coverage, life insurance, and voluntary insurance options
• Roth and Traditional 401(k) options with a generous match, vested immediately
• Technology stipend to keep your home office running
• Flexible time off, 11holidays, and paid sick time
• Company paid parental leave policies

Who we are

Lumivero empowers researchers, industry experts, and business leaders to simplify data complexity, find insights, and get clarity through human expertise, trusted data, and intelligent agents. We pair expert-built, rigorous methodology with powerful data analysis and AI-driven workflows so the people making high-stakes calls can make them with confidence.

It’s trusted at serious scale. Our solutions include the #1 probabilistic risk software, the #1 QDA software, and the most cited software in their fields. More than 27,000 organizations worldwide rely on Lumivero - including around 90% of the Fortune 100 - across energy, financial services, government, defense, and manufacturing.