Remote Account Manager - Retention & Upsell Growth

Humamaria; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Pavago is seeking an Account Manager to own a portfolio of existing customers, focusing on retention and expansion revenue. You will identify upsell opportunities and coordinate with internal teams to meet client needs, all within a remote U.S. operations model.

The role requires building strong relationships, conducting regular reviews, and driving renewal conversations to maximize value for customers and the business.

Qualifications

• 2+ years of account management, customer success, or sales experience.
• Strong customer relationship-building skills.
• Commercial mindset with experience identifying expansion opportunities.
• Strong communication and problem-solving ability.
• Experience working with CRM systems.
• Comfortable managing multiple customer accounts simultaneously.
• Results-driven and comfortable working against retention and revenue KPIs.

Responsibilities

• Manage a portfolio of existing customer accounts.
• Conduct regular account reviews and customer check-ins.
• Build relationships with key stakeholders.
• Identify renewal risks and proactively resolve concerns.
• Identify upsell and cross-sell opportunities.
• Recommend additional products or services based on customer needs.
• Coordinate internally to resolve customer issues.
• Maintain accurate account notes, opportunities, and forecasts in the CRM.
• Achieve retention and expansion revenue targets.

Skills

Account management

Customer success

Sales

CRM systems

Relationship building

Tools

CRM systems

Job description

Pavago is seeking an Account Manager to own a portfolio of existing customers, focusing on retention and expansion revenue. You will identify upsell opportunities and coordinate with internal teams to meet client needs, all within a remote U.S. operations model.

The role requires building strong relationships, conducting regular reviews, and driving renewal conversations to maximize value for customers and the business.