Remote Account Manager – Long-Term Care Pharmacy (IL/OH)

Tarrytown Expocare Pharmacy; Chicago (IL); Remote; USD 65,000 - 90,000; Full time

Job summary

Tarrytown Expocare Pharmacy is hiring an Account Manager to maintain existing client relationships in Illinois and Ohio. This field-based role is remote with about 80% travel to agency locations and pharmacy sites across the region.

You will onboard clients, provide trainings, and support collaboration between client, sales, and pharmacy teams, ensuring service quality and client satisfaction with CRM reporting.

Qualifications

• Certified Pharmacy Tech (CPhT) or related field, or 3+ years as a DSP/QDDP.
• Knowledge of pharmacy software such as FrameWorkLTC, ECM, or DocuTrack preferred.
• Familiar with electronic and paper MARs.
• Reliable transportation and valid US driver's license; frequent travel required.
• Basic computer skills including email and Microsoft Office.

Responsibilities

• Build and maintain trusted relationships with assigned accounts and agency staff.
• Visit client locations and provide audits and training in a collaborative manner.
• Document findings in CRM and submit daily reports to pharmacy contacts.
• Understand pharmacy services to clearly communicate processes to accounts.
• Resolve complaints with the pharmacy team and educate clients on processes.
• Serve as liaison to discuss ideas with staff to meet consumer needs.
• Participate in professional meetings and events as requested.
• Handle complex client concerns with professional follow-up.

Skills

CPhT Certification

Travel readiness

English proficiency

Computer literacy

Relationship management

Customer service

Education

High school diploma

College experience (plus)

Tools

FrameWorkLTC

ECM

DocuTrack

MAR systems

Job description

Tarrytown Expocare Pharmacy is hiring an Account Manager to maintain existing client relationships in Illinois and Ohio. This field-based role is remote with about 80% travel to agency locations and pharmacy sites across the region.

You will onboard clients, provide trainings, and support collaboration between client, sales, and pharmacy teams, ensuring service quality and client satisfaction with CRM reporting.