Account Manager

Tarrytown Expocare; Austin (TX); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive healthcare benefits

401(k) retirement plan

Paid time off

Job summary

Tarrytown Expocare Pharmacy seeks an Account Manager to maintain client relationships for services from our nationwide locations. The role is field-based with up to 80% travel and supports onboarding and collaboration between client, sales, and the pharmacy team.

The ideal candidate has strong industry knowledge in IDD settings, excellent communication, and the ability to adapt to a dynamic environment while ensuring client satisfaction and retention.

Qualifications

• Certified Pharmacy Tech (CPhT) or related field experience preferred.
• Direct Support Professional (DSP) or QDDP experience acceptable.
• Ability to travel up to 80% and work remotely.

Responsibilities

• Build and maintain trusted relationships with assigned accounts and agency staff.
• Visit client locations within service area and perform audits and training.
• Document findings in CRM and submit daily reports to pharmacy contacts.
• Explain pharmacy processes and resolve service-related complaints with the team.
• Educate clients on processes and participate in meetings and sponsored events.

Skills

CRM / Relationship management

Travel coordination

Effective communication

Education

High School Diploma

College experience is a plus

Tools

FrameWorkLTC

ECM

DocuTrack

Microsoft Office

Job description

Account Manager# Account ManagerFully Remote • Remote Worker - NA - Austin, TX 78757; IL - Tarrytown Expocare IL, LLC - Morton Grove, IL 60053## OverviewSalary Range$60,000.00 - $60,000.00 Salary/yearPosition TypeFull TimeTravel PercentageRoad Warrior## Description**Description**We are seeking an **Account Manager** to maintain existing Tarrytown Expocare client relationships for services provided from our pharmacy locations. This includes agencies in Illinois and Ohio and the surrounding markets. **Account Managers** serve as a liaison between our pharmacy operations and the agencies (clients) we serve to ensure a consistency of services, troubleshoot concerns, provide trainings, and ensure client satisfaction, and retention. The **Account Manager** may also be involved in client onboarding to enhance the collaboration between client, sales, and the pharmacy team, and support client needs through the onboarding process.The ideal candidate values strong / trusted relationships with the IDD clients we serve, has strong industry and/or regulatory knowledge in the Group Home/Residential and Intermediate Care Facility (ICF) settings, ability to develop a strong understanding and situational application of Tarrytown Expocare’s operational capabilities, and thrives in a dynamic environment. This position is field based and approximately 80% travel.**Tarrytown Expocare Pharmacy** – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We originated as part of an independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution. If you are hardworking, dedicated and looking for a change in your career, we may have an opportunity for you!**We are proud to offer:*** Competitive compensation* Comprehensive healthcare benefits* 401(k) retirement plan* Paid time off* Paid Holidays* An awesome work environment* **And More!****Duties & Responsibilities:*** Build and maintain a trusted relationship with assigned accounts and agency staff.* Visit client locations throughout the Pharmacy service area and provide pharmacy service audits and training in a collaborative and supportive manner.* Document findings in pharmacy CRM tool, submit Daily Reports via email to designated pharmacy contacts.* Understands the services and scope of the pharmacy to effectively communicate with the account about pharmacy processes.* Resolve complaints and grievances related to the pharmacy services in conjunction with the pharmacy team.* Assist in educating clients on the pharmacy’s processes.* Be an innovative liaison by discussing ideas with pharmacy staff on how to effectively meet the demands of our consumers.* Participates and actively engages in professional meetings, conferences, and other sponsored events as may be requested.* Manage complex client concerns and requests in a professional manner to ensure appropriate resolution and adequate follow- up.## Qualifications**Required Skills & Qualifications:*** Certified Pharmacy Tech (CPhT) or experience in a related field or equivalent years of experience or minimum 3+ years as a Direct Support Professional (DSP) or Qualified Developmental Disabilities Professional (QDDP)* Working knowledge and/or ability to learn pharmacy applications such as FrameWorkLTC, ECM, or DocuTrack preferred* Familiarity with electronic and paper medication administration records (MARs)* Reliable transportation and current (clean) Driver’s License. Frequent travel is required.* Must have basic computer proficiency including email and other programs (i.e Microsoft suite products)* Detailed individual who thrives in a fast-paced situations* Leading a team in a metrics-based environment* Must be proficient in English (reading writing, and verbal communications)* Must have a high school diploma, and college experience is a plus* Must be a US citizen or permanent resident, sponsorship not available