Account Manager - Long-Term Care Pharmacy

SQRL; Chicago (IL); Remote; USD 62,000 - 72,000; Full time

Job summary

SQRL is seeking a Partner Success Specialist to manage relationships with assisted living and memory care communities. This remote, field-based role emphasizes onboarding, exceptional service, and ongoing satisfaction to drive long-term retention.

The position reports to the Partner Success Manager and requires travel across the specified metro areas, with a focus on service delivery and relationship building.

Qualifications

• 2+ years of account management, client success, or relationship management experience, preferably in healthcare, long-term care pharmacy, or senior living.
• Bachelor's degree preferred; equivalent relevant experience will be considered.
• Strong communication, relationship-building, presentation, and problem-solving skills.
• Highly organized, detail-oriented, and comfortable managing multiple priorities independently.
• Proficiency with Microsoft Office applications and ability to learn pharmacy-related technology.
• Project management certification preferred; Certified Pharmacy Technician credential preferred for Illinois candidates.
• Valid driver's license, reliable transportation, and willingness to travel up to 75%, including overnight travel.

Responsibilities

• Build and maintain strong relationships with community partners, serving as a trusted resource and advocate.
• Drive partner satisfaction and retention through proactive communication, regular site visits, and ongoing relationship management.
• Support new community onboarding, operational transitions, and pharmacy service implementation.
• Collaborate with internal pharmacy operations teams to resolve service concerns and improve the partner experience.
• Provide general pharmacy-related support, including assistance with electronic Medication Administration Record (eMAR) systems.
• Conduct meetings and executive business reviews with community leadership to evaluate service performance and identify opportunities for improvement.
• Participate in community events, educational programs, and other relationship-building activities.
• Maintain accurate records of partner interactions, site visits, and service-related issues.

Skills

Account management

Relationship management

Communication

Organizational skills

Tech proficiency

Travel willingness

Education

Bachelor's degree

Tools

MS Office

Job description

• Remote, field-based opportunity with up to 75% travel (must reside in the Chicago, Indianapolis, Columbus, OH, or Cedar Rapids metro areas)
• $62,000–$72,000 base salary + quarterly performance bonuses
• Manage established client relationships with assisted living and memory care communities
• Relationship-focused role with ownership of partner retention, satisfaction, and service delivery
• 8-time Inc. 5000 honoree and 7-time Great Place to Work-certified company
• Well-established company, premium service provider in the specialty/LTC pharmacy space

COMPANY

Our client is a growing, independently owned long-term care pharmacy organization dedicated to improving medication management and quality of care for residents of assisted living and memory care communities.

Recognized for its continued growth and outstanding workplace culture, the organization combines personalized service, innovative technology, and strong community partnerships to support exceptional resident care.

POSITION

Our client is seeking a Partner Success Specialist to manage and strengthen relationships with its network of assisted living and memory care communities.

This individual will serve as a primary point of contact for community partners, ensuring exceptional service, supporting successful onboarding, resolving operational challenges, and driving long-term client satisfaction and retention.

Reporting to the Partner Success Manager, this is a remote, field-based opportunity requiring significant regional travel.

RESPONSIBILITIES

• Build and maintain strong relationships with community partners, serving as a trusted resource and advocate.
• Drive partner satisfaction and retention through proactive communication, regular site visits, and ongoing relationship management.
• Support new community onboarding, operational transitions, and pharmacy service implementation.
• Collaborate with internal pharmacy operations teams to resolve service concerns and improve the partner experience.
• Provide general pharmacy-related support, including assistance with electronic Medication Administration Record (eMAR) systems.
• Conduct meetings and executive business reviews with community leadership to evaluate service performance and identify opportunities for improvement.
• Participate in community events, educational programs, and other relationship-building activities.
• Maintain accurate records of partner interactions, site visits, and service-related issues.

QUALIFICATIONS

• 2+ years of account management, client success, or relationship management experience, preferably in healthcare, long-term care pharmacy, or senior living.
• Bachelor's degree preferred; equivalent relevant experience will be considered.
• Strong communication, relationship-building, presentation, and problem-solving skills.
• Highly organized, detail-oriented, and comfortable managing multiple priorities independently.
• Proficiency with Microsoft Office applications and ability to learn pharmacy-related technology.
• Project management certification preferred; Certified Pharmacy Technician credential preferred for Illinois candidates.
• Valid driver's license, reliable transportation, and willingness to travel up to 75%, including overnight travel.