Account Manager

Tarrytown Expocare Pharmacy; Chicago (IL); Remote; USD 65,000 - 90,000; Full time

Job summary

Tarrytown Expocare Pharmacy is hiring an Account Manager to maintain existing client relationships in Illinois and Ohio. This field-based role is remote with about 80% travel to agency locations and pharmacy sites across the region.

You will onboard clients, provide trainings, and support collaboration between client, sales, and pharmacy teams, ensuring service quality and client satisfaction with CRM reporting.

Qualifications

• Certified Pharmacy Tech (CPhT) or related field, or 3+ years as a DSP/QDDP.
• Knowledge of pharmacy software such as FrameWorkLTC, ECM, or DocuTrack preferred.
• Familiar with electronic and paper MARs.
• Reliable transportation and valid US driver's license; frequent travel required.
• Basic computer skills including email and Microsoft Office.

Responsibilities

• Build and maintain trusted relationships with assigned accounts and agency staff.
• Visit client locations and provide audits and training in a collaborative manner.
• Document findings in CRM and submit daily reports to pharmacy contacts.
• Understand pharmacy services to clearly communicate processes to accounts.
• Resolve complaints with the pharmacy team and educate clients on processes.
• Serve as liaison to discuss ideas with staff to meet consumer needs.
• Participate in professional meetings and events as requested.
• Handle complex client concerns with professional follow-up.

Skills

CPhT Certification

Travel readiness

English proficiency

Computer literacy

Relationship management

Customer service

Education

High school diploma

College experience (plus)

Tools

FrameWorkLTC

ECM

DocuTrack

MAR systems

Job description

Great Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Account Manager - IL/OH

Location: Remote - travelling throughout Illinois/Ohio

Hours: Full Time (Monday – Friday)

Tarrytown Expocare Pharmacy – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We have been providing long-term care pharmacy services since 2007, but we originated as part of our independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution.

We are seeking an Account Manager to maintain existing Tarrytown Expocare client relationships for services provided from our pharmacy locations. This includes agencies in Illinois, and Ohio. Account Managers serve as a liaison between our pharmacy operations and the agencies (clients) we serve to ensure a consistency of services, troubleshoot concerns, provide trainings, and ensure client satisfaction and retention. The Account Manager may also be involved in client onboarding to enhance the collaboration between client, sales, and the pharmacy team, and support client needs through the onboarding process.

The ideal candidate values strong / trusted relationships with the IDD clients we serve, has strong industry and/or regulatory knowledge in the Group Home/Residential and Intermediate Care Facility (ICF) settings, ability to develop a strong understanding and situational application of Tarrytown Expocare’s operational capabilities, and thrives in a dynamic environment. This position is field based and approximately 80% travel.

Responsibilities:

• Build and maintain a trusted relationship with assigned accounts and agency staff.
• Visit client locations throughout the Pharmacy service area and provide pharmacy service audits and training in a collaborative and supportive manner.
• Document findings in pharmacy CRM tool, submit Daily Reports via email to designated pharmacy contacts.
• Understands the services and scope of the pharmacy to effectively communicate with the account about pharmacy processes.
• Resolve complaints and grievances related to the pharmacy services in conjunction with the pharmacy team.
• Assist in educating clients on the pharmacy’s processes.
• Be an innovative liaison by discussing ideas with pharmacy staff on how to effectively meet the demands of our consumers.
• Participates and actively engages in professional meetings, conferences, and other sponsored events as may be requested.
• Manage complex client concerns and requests in a professional manner to ensure appropriate resolution and adequate follow- up.

Required Qualifications:

• Certified Pharmacy Tech (CPhT) or experience in a related field or equivalent years of experience or minimum 3+ years as a Direct Support Professional (DSP) or Qualified Developmental Disabilities Professional (QDDP)
• Working knowledge and/or ability to learn pharmacy applications such as FrameWorkLTC, ECM, or DocuTrack preferred
• Familiarity with electronic and paper medication administration records (MARs)
• Reliable transportation and current (clean) Driver’s License. Frequent travel is required.
• Must have basic computer proficiency including email and other programs (i.e Microsoft suite products)
• Detailed individual who thrives in a fast-paced situations
• Leading a team in a metrics-based environment
• Must be proficient in English (reading writing, and verbal communications)
• Must have a high school diploma, and college experience is a plus
• Must be a US citizen or permanent resident, sponsorship not available

Tarrytown is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.