Remote Account Manager - In-Home Care Partnerships

silverassist

United States

Remote

USD 80,000 - 85,000

Full time

2 days ago

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Job summary

SilverAssist is seeking an experienced In-Home Care Account Manager to join our Partner Success team. You will be the strategic point of contact for a portfolio of home care agencies, driving conversion, improving satisfaction, and expanding product utilization on our platform.

This remote role requires 5+ years of experience in account management or 10+ years if no degree, strong negotiation, and ability to coach partners.

Qualifications

Bachelor’s Degree and 5+ years professional experience, or 10+ years of relevant professional experience in lieu of degree.
Experience in strategic partner management and/or partner operations required.
Experience negotiating contracts with large corporate clients.
Strong technology skills (Excel, PowerPoint, CRM such as Hubspot) with familiarity in BI Tools (Looker, PowerBI, Tableau).
Highly self‑motivated with strong business acumen, attention to detail, and organizational skills and driven to break down barriers to success.
Demonstrated success retaining and growing a portfolio of business accounts.
Demonstrated problem-solving, critical thinking, strategic and analytical ability’ entrepreneurial spirit and intellectual curiosity
Ability to work autonomously, adapt quickly, and drive process improvements.
Strong communication skills with the ability to influence both internal and external stakeholders

Responsibilities

Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues.
Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts.
Coach partners on timely referral follow-up, ongoing outreach, and best practices for converting referrals into home care clients.
Develop and nurture business relationships to fuel partnership growth
Create scalable solutions for common operational problems by working with cross-functional and technology team
Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks
Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements.
Conduct training and webinars for your accounts to showcase Caring's various tools and reports, along with best practices to maximize conversions from Caring referrals
Manage direct reports as needed, including remote contract workers
Able to travel as needed