Account Manager, In-Home Care - SilverAssist

SilverAssist; Kansas City (KS); Remote; USD 80,000 - 85,000; Full time

Benefits offered by this job

Remote work opportunity

Competitive salary and benefits

Job summary

SilverAssist is seeking an experienced Account Manager for In-Home Care to serve as the strategic partner for a portfolio of home care agencies. You will drive conversion, improve partner satisfaction, and expand product utilization while coaching partners on performance and negotiating contracts.

The role requires strong negotiation, data-driven decision making, and the ability to collaborate with cross-functional teams; travel as needed and a remote work opportunity are supported.

Qualifications

• Bachelor’s degree and 5+ years of professional experience, or 10+ years of relevant experience in lieu of degree.
• Experience in strategic partner management and/or partner operations.
• Experience negotiating contracts with large corporate clients.
• Strong technology skills (Excel, PowerPoint, CRM such as HubSpot) with familiarity in BI tools (Looker, PowerBI, Tableau).

Responsibilities

• Manage a portfolio of home care agency accounts, from small to large corporate clients.
• Drive lead conversion, increase satisfaction, and expand product utilization.
• Coach partners on performance and negotiate contracts to secure renewals.
• Monitor account performance using data-driven insights and report on metrics.
• Deliver trainings and webinars on Caring tools to maximize referrals.
• Collaborate with cross-functional teams to create scalable solutions.
• Occasionally manage remote contract workers and travel as needed.

Skills

Account management

Negotiation

Data-driven decisions

CRM (HubSpot)

Excel / PowerPoint

Cross-functional collaboration

Education

Bachelor’s degree + 5+ years experience OR 10+ years experience in lieu of degree

Tools

HubSpot CRM

Looker

Power BI

Tableau

Excel

PowerPoint

Job description

SilverAssist

Account Manager, In-Home Care

About the Role

We are seeking an experienced, results-driven In Home Care Account Manager to join our Partner Success team. In this role, you will serve as the strategic point of contact for a portfolio of home care agencies, including both regional and national accounts. You’ll play a critical role in helping partners thrive on our platform by driving conversion, improving satisfaction, and expanding product utilization.

As a self-starter, you’ll proactively identify opportunities to deepen relationships, coach partners on performance, and deliver solutions that align with business goals. Strong negotiation skills will be key as you work with agencies to optimize their investment, resolve challenges, and secure long-term commitments.

What You’ll Do

Partner & Program Management

• Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues
• Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts.
• Coach partners on timely referral follow-up, ongoing outreach, and best practices for converting referrals into home care clients.
• Develop and nurture business relationships to fuel partnership growth
• Create scalable solutions for common operational problems by working with cross-functional and technology team
• Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks
• Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements.
• Conduct training and webinars for your accounts to showcase Caring's various tools and reports, along with best practices to maximize conversions from Caring referrals
• Manage direct reports as needed, including remote contract workers
• Able to travel as needed

What You Brin

• Bachelor’s Degree and 5+ years professional experience, or 10+ years of relevant professional experience in lieu of degree
• Experience in strategic partner management and/or partner operations required
• Experience negotiating contracts with large corporate clients
• Strong technology skills (Excel, PowerPoint, CRM such as Hubspot) with familiarity in BI Tools (Looker, PowerBI, Tableau)
• Highly self-motivated with strong business acumen, attention to detail, and organizational skills and driven to break down barriers to success
• Demonstrated success retaining and growing a portfolio of business accounts.
• Demonstrated problem-solving, critical thinking, strategic and analytical ability’ entrepreneurial spirit and intellectual curiosity
• Ability to work autonomously, adapt quickly, and drive process improvements
• Strong communication skills with the ability to influence both internal and external stakeholders

What We Offer

• Remote work opportunity.
• Competitive annual salary of $80,000 - $85,000 plus a comprehensive set of group insurance benefits, 401(k) plan and generous paid time off.

Why SilverAssist

SilverAssist is on a mission to simplify and support every step of the senior living journey — from finding the right community to financing the move and beyond. Join us as we build a marketplace that empowers families and helps our partners reach those who need them most.

Learn more about SilverAssist and our family of services, including Oasis Senior Advisors, ElderLife Financial, AidandAttendance.com, CareChanges, and FamilyAssets, at www.silverassist.com.