Remote Account Manager - Facilities & Client Growth

BGIS; Baton Rouge (LA); On-site; USD 65,000 - 100,000; Full time

Job summary

BGIS ITS is seeking an Account Manager to join the team remotely in the US and surrounding areas. The role centers on client retention, relationship building, and delivering value aligned with client objectives.

You will develop and maintain relationships with key stakeholders, monitor KPIs, and collaborate with business development to pursue expansion opportunities. Strong communication and project coordination are essential.

Qualifications

• Bachelor's Degree in business, engineering, construction, management, business administration or equivalent work experience.
• Minimum 4 years applicable work experience in the construction or facilities management industry.
• Minimum 3 years of experience with account management.
• Excellent verbal and written communication skills.
• Ability to collaborate in a teamwork environment with internal and external contacts.
• Problem Solving skills to identify root cause issues and take appropriate steps for resolution.
• Time Management focus to balance multiple competing priorities.
• Relationship building to maintain current clients and build connections with additional industry contacts.
• Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required.
• Working knowledge of SharePoint preferred.
• Knowledge of CRM a plus.
• Building Owners and Management Association (BOMA) certification or designation preferred.

Responsibilities

• Develop and maintain personal relationships with key client stakeholders.
• Ensure client objectives and concerns are dealt with in a thoughtful and effective manager, informing senior business leadership of any problems that may arise.
• Monitor progress to ensure KPIs (key performance indicators) are reached and that the achievements are communicated and the BGIS goals evolve with the client.
• Partner with multiple contacts to manage overall product/project delivery schedule, client deliverables and cross department deliverables.
• Contribute to the completion of other key initiatives as assigned.
• Collaborate with business development to identify and pursue expansion opportunities for existing clients.
• Renew and expand services with assigned client base.

Skills

Relationship building

Account management

Communication skills

Time management

Team collaboration

Travel readiness

Education

Bachelor's degree in business, engineering, construction, management, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Project

SharePoint

CRM software

Job description

BGIS ITS is seeking an Account Manager to join the team remotely in the US and surrounding areas. The role centers on client retention, relationship building, and delivering value aligned with client objectives.

You will develop and maintain relationships with key stakeholders, monitor KPIs, and collaborate with business development to pursue expansion opportunities. Strong communication and project coordination are essential.