Remote Account Manager – Employee Benefits Leader

Insurance Office of America; Elgin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Career growth opportunities

Supportive teammates and a rewarding工作

Job summary

Insurance Office of America is seeking an Account Manager for Employee Benefits to oversee client service, renewals, and new business setup.

You will manage a team of Account Coordinators, drive high service standards, and identify opportunities for growth while ensuring compliance and strong client relationships. This role supports remote work across Eastern and Central time zones and emphasizes collaboration with Producers and branches.

Qualifications

• Minimum 5+ years of industry experience.
• Active licensing required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making abilities.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
• Direct daily activities of Account Coordinators, assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
• Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.
• Build and improve client relationships, seek feedback, and implement improvements.
• Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Identify and implement value-added solutions for clients.
• Support team training and development, promote a positive work environment, and seek continuous improvement.
• Maintain transparent communication with Producers and team members.
• Ensure adherence to company policies and industry standards.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

Customer service

Communication

Organizational skills

Decision-making

Delegation

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Employee Benefits to oversee client service, renewals, and new business setup.

You will manage a team of Account Coordinators, drive high service standards, and identify opportunities for growth while ensuring compliance and strong client relationships. This role supports remote work across Eastern and Central time zones and emphasizes collaboration with Producers and branches.