Remote Account Manager, Employee Benefits

Insurance Office of America; Bainbridge (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with employer match

Career growth

Work-life balance

Job summary

Insurance Office of America is seeking an Account Manager for Employee Benefits to oversee client service and account management activities. This role involves leading Account Coordinators, driving daily tasks, and ensuring high service levels while identifying sales opportunities.

The position emphasizes strong communication, organization, and a client-focused approach to manage renewals, new business setup, and data management across a book of business.

Qualifications

• 5+ years of industry experience.
• Required active licensing.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
• Direct daily activities of Account Coordinators, assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, including data gathering, client file creation, communication, and carrier coordination.
• Manage renewals by verifying client data, updating files, liaising with clients and carriers, and coordinating audits.

Skills

Customer service

Communication

Leadership

Education

High School Diploma

Active licensing

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Employee Benefits to oversee client service and account management activities. This role involves leading Account Coordinators, driving daily tasks, and ensuring high service levels while identifying sales opportunities.

The position emphasizes strong communication, organization, and a client-focused approach to manage renewals, new business setup, and data management across a book of business.