Remote Account Manager - Commercial Lines (P&C Licensed)

Insurance Office of America; Saint Augustine (FL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid holidays & time off

Career growth

Work-life balance

Job summary

Insurance Office of America in Florida is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business growth. The role coordinates day-to-day administration and customer service, resolving complex issues with accuracy.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C licensing, and strong communication skills.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Required active licensing; CIC or equivalent designation preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Job description

Insurance Office of America in Florida is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business growth. The role coordinates day-to-day administration and customer service, resolving complex issues with accuracy.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C licensing, and strong communication skills.