Remote Account Manager, Commercial Lines | P&C Insurance

Insurance Office of America; Lockhart (TX); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries and bonuspotial

Company-paid health insurance

401K with employer match

Professional growth and career options

Respectful culture and work/familylife

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, retain clients, and support new business. Remote work is available for candidates in the Eastern or Central Time Zones, with on-site needs per policy.

You will lead the account management team, coordinate policy administration, billing, claims, and renewals, while maintaining strong client relationships and delivering proactive service in line with IOA values.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service and communication, with multitasking ability.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms with data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain transparent communication with the account team on workload and issues.
• Deliver proactive service and quickly respond to service requests.
• Stay updated on company policies and procedures.
• Seek continuous improvement to enhance performance.
• Demonstrate integrity and leadership in IOA values.

Skills

Account management experience

Insurance industry knowledge

Analytical skills

Customer service skills

Communication skills

MS Office proficiency

Licensing knowledge

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, retain clients, and support new business. Remote work is available for candidates in the Eastern or Central Time Zones, with on-site needs per policy.

You will lead the account management team, coordinate policy administration, billing, claims, and renewals, while maintaining strong client relationships and delivering proactive service in line with IOA values.