Remote Account Manager, Commercial Lines | P&C Licensed

Insurance Office of America; Georgetown (SC); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Sick time and work-life balance

Job summary

Insurance Office of America (IOA) invites an experienced Account Manager - Commercial Lines to manage an assigned book of business, drive retention, and support new business from a remote location within the Eastern or Central Time Zones.

You will oversee day-to-day administrative and client service tasks, renewals, billing, and coverage analysis, while leading the account management team and maintaining data accuracy across agency systems.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving and decision-making skills.
• Excellent customer service, communication, multitasking and organizational abilities.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America (IOA) invites an experienced Account Manager - Commercial Lines to manage an assigned book of business, drive retention, and support new business from a remote location within the Eastern or Central Time Zones.

You will oversee day-to-day administrative and client service tasks, renewals, billing, and coverage analysis, while leading the account management team and maintaining data accuracy across agency systems.