Remote Account Manager, Commercial Lines (Aviation Focus)

Insurance Office of America; Missouri; Remote; USD 75.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

401K with employer match

Paid holidays

Paid time off

Career growth

Zusammenfassung

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, retain clients, and support new business. You will coordinate day-to-day admin and customer service, resolve issues, and ensure accurate policy administration.

The ideal candidate has 3+ years in account management or 5+ years in insurance, active licensing, and strong communication and analytical skills. This remote role offers competitive compensation and growth opportunities.

Qualifikationen

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Active licensing is required; CIC or equivalent designation is preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Aufgaben

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Kenntnisse

Account management

Insurance industry knowledge

Communication skills

Ausbildung

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Jobbeschreibung

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, retain clients, and support new business. You will coordinate day-to-day admin and customer service, resolve issues, and ensure accurate policy administration.

The ideal candidate has 3+ years in account management or 5+ years in insurance, active licensing, and strong communication and analytical skills. This remote role offers competitive compensation and growth opportunities.