Aviation Insurance Account Manager – Remote Lead

Insurance Office Of America; Minnesota; Presencial; USD 75.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential

Health insurance

Paid holidays and time off

401K with employer match

Career growth

Work-life balance

Community service

Descripción de la vacante

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book, retain clients, and support new business. This fully remote role supports an EST schedule with potential hybrid onsite needs at times, handling renewals, billing, claims, and policy analysis with proactive service.

The ideal candidate will have 3+ years in account management or 5+ years in insurance, active licensing (CIC preferred), strong MS Office skills, and a commitment to excellent

Formación

• 3+ years of account management experience or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required; CIC or equivalent designation preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

Responsabilidades

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Descripción del empleo

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book, retain clients, and support new business. This fully remote role supports an EST schedule with potential hybrid onsite needs at times, handling renewals, billing, claims, and policy analysis with proactive service.

The ideal candidate will have 3+ years in account management or 5+ years in insurance, active licensing (CIC preferred), strong MS Office skills, and a commitment to excellent