Remote Account Manager, Commercial Insurance & Renewals

Insurance Office of America; South Burlington (VT); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays/vacations/sick time

Career progression opportunities

Work-life balance

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business and support new growth. The role emphasizes renewal management, client service, and coordination of day-to-day activities across the account team.

The ideal candidate will have a valid P&C license, 3+ years in account management (or 5+ in insurance), strong analytical skills, and proficiency with MS Office.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance industry knowledge

MS Office

Analytical skills

Customer service

Active P&C license

Education

High School Diploma

CIC designation preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business and support new growth. The role emphasizes renewal management, client service, and coordination of day-to-day activities across the account team.

The ideal candidate will have a valid P&C license, 3+ years in account management (or 5+ in insurance), strong analytical skills, and proficiency with MS Office.