Remote Account Manager, Commercial Insurance Lines

Insurance Office of America; Memphis (TN); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Paid time off

401K with match

Career progression

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America in Memphis seeks an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business. You will coordinate day-to-day administrative and customer service tasks, resolve complex issues, and ensure accuracy across policy administration, billing, and renewals.

Ideal candidates have 3+ years in account management (or 5+ years in insurance), an active P&C license (CIC preferred), and strong analytical and communication

Qualifications

• 3+ years of account management experience (or 5+ years in insurance).
• Active P&C license; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and carrier/vendor platforms.

Skills

Account management experience

Analytical skills

Communication

Customer service

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America in Memphis seeks an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business. You will coordinate day-to-day administrative and customer service tasks, resolve complex issues, and ensure accuracy across policy administration, billing, and renewals.

Ideal candidates have 3+ years in account management (or 5+ years in insurance), an active P&C license (CIC preferred), and strong analytical and communication