Remote Account Manager, Commercial Insurance - Construction

Insurance Office of America; Richardson (TX); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to oversee a book of business, ensure retention, and support new business. You will coordinate daily admin tasks, resolve complex issues, and maintain service excellence.

The role requires 3–5 years in account management or 5+ years in insurance, with active P&C licensing (CIC a plus). The position offers a hybrid work arrangement with potential remote work, and competitive salary with benefits.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management

Insurance industry knowledge

Customer service

Analytical skills

MS Office

Education

P&C license

CIC designation

High School Diploma

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to oversee a book of business, ensure retention, and support new business. You will coordinate daily admin tasks, resolve complex issues, and maintain service excellence.

The role requires 3–5 years in account management or 5+ years in insurance, with active P&C licensing (CIC a plus). The position offers a hybrid work arrangement with potential remote work, and competitive salary with benefits.